Shipping and Return
The Shop'n Glow is committed to deliver your pieces as soon as possible.
We offer free standard shipping on all orders over $80 within USA.
Packages will be shipped via USPS Priority Mail unless another shipping method is selected.
Order Processing: Orders take 1-3 business days to process prior to shipping.
In some occasions, due to the large volume of orders we receive, some ordered piece may become out of stock before we process your order. In the event this happens, we will contact you immediately. If within 48 hours we do not receive a response, the difference will be settled as a credit balance in your account. In the event your item is out of stock you can opt for:
1.Refund, which will be processed within 3 business days. Please email us letting us know this is your preferred resolution at firstname.lastname@example.org
2.Exchange, please email us the item code or item name of your liking and you may use the balance in your account towards the purchase of your newly selected item which will be processed and shipped per The Shop'n Glow guidelines.
Once the merchandise is placed in the care of the delivery company chosen by the buyer, The Shop'n Glow is not responsible for delays, damages or losses.
The Shop'n Glow customer service will contact you to give you the shipping and tracking information.
All transactions are considered as completed, once the tracking number has been issued and provided.
RETURNS AND CHANGES
TheShopnGlow gladly accepts returns and exchanges.
We gladly offer a 7 day return policy. If you are returning an item please make sure to do so within 7 continuous days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
It is recommended for security that the returns are made using FedEx, UPS, USPS Express or Priority Mail.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com, placing in the subject of the mail: “Damaged Merchandise”, and explaining in the text the condition of the merchandise. The merchandise must be returned in its original packaging.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To make the return you must send us an email at firstname.lastname@example.org, with the order number and the name of the buyer within 3 business days.
You must immediately ship the item to the following address, so that it is received within 7 business days from the receipt of the return email.
CANCELED ORDERS If you wish to cancel your order, immediately contact the Customer Service at email@example.com